Answers to your frequently asked questions

  • Can you hold a place before I apply?

    No. We do not allow anyone to hold a property without first applying for the property. Once an application is approved, tenants hold the property with their full deposit.
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    No. Tenants pay the deposit, first month’s rent, and any additional fees (pet fees, utility fees, etc.) before they may move in. Last month’s rent is not required to move in.
  • How old do you have to be to apply?

    Prospective tenants must be 18 years old to apply. Any adult 18 years or older potentially living in the property is required to apply.
  • Is the deposit refundable?

    The deposit is refundable based on the condition of the property upon move-out. Each property that is rented will have a move-in inspection performed, and the amount of deposit refunded would be based on the property’s appearance at move-out as compared to the move-in inspection.
  • Who needs a cosigner?

    Applicants with poor credit or no credit and first time renters are sometimes asked to have a cosigner apply as well.
  • You have a property I want to rent. How do I apply?

    Easy! Our applications are online. Find the listing you like. You will see a box that says “Apply Now.” Click it and it will take you through the process. Please note that filling out the application and attaching documentation is crucial for your application to be processed quickly.
  • How do I pay rent?

    Paying rent is easiest through your Tenant Portal. It’s free to pay rent with your bank account information. You may also pay with a debit or credit card, but you will be assessed a fee. You may also mail a check or money order to our office.
  • I want to get a pet. What do I do?

    Getting a new pet for your home is dependent on the property. Before you bring a pet home, please call our office to discuss. Most of our properties are pet friendly, but they require a non-refundable pet fee and monthly pet rent.
  • I want to move out, but my roommate wants to stay. What do I do?

    This is always a sticky situation, and one that should be discussed in detail before you sign a lease. Both roommates are responsible for the lease. If one roommate moves out, and the other one stays, the full amount of rent is still due. The roommate that moved out during a lease is still responsible for the rent until the lease expires and proper notice is given.
  • My lease expiration is coming and I want to move out. What do I do?

    Thirty day written notice is required for moving at the end of the lease term.
  • Who is responsible for paying for repairs & maintenance requests?

    Depending on the nature of the maintenance request, determines who would be responsible for paying for the repairs. Tenants are responsible for lightbulb replacement, furnace filter replacement, smoke detector batteries, etc. Tenants are also responsible for paying for any damage that accidentally occurs or otherwise. The landlord is responsible for repairing HVAC systems, roof leaks, garbage disposals, leaking faucets, anything related to normal wear and tear, etc.
  • What do I do if I want to break my lease?

    Sometimes life happens and breaking a lease is necessary. In order to break a lease, our office needs 60-day written notice of a move-out, forfeit the deposit, and pay a 2-month lease buyout fee.